PENTABRAND makes known and available to all users of the page www.agenciapentabrand.com (Hereinafter WEB) current legislation on the protection of personal data, user privacy and confidentiality and security of personal data.
PENTABRAND guarantees at all times the complete and full compliance with the obligations foreseen in the rules (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, repealing Directive 95/46 / EC; by Organic Law 3/2018, from 5 from December, protection of personal data and guarantee of digital rights, by which the Organic Law is repealed 15/1999, from 13 from December, Protection of Personal Data; and for the Law 34/2002, from 11 of July, of Services of the Information Society and Electronic Commerce (LSSI).
For this, the necessary technical and organizational measures are adopted to guarantee the security of personal data and to avoid its alteration., lost, unauthorized access or treatment, given the state of technology, the nature of the data and the risks to which it is exposed. This policy describes the type of information we collect, how it is used and how it is shared.
IDENTITY OF THE RESPONSIBLE FOR THE DATA PROCESSING
WHAT INFORMATION DO WE TREAT FROM OUR USERS??
When you interact or use the WEBSITE, we can collect different personal data. As soon as you use the contact form, identified as "I can help you with something?”, we will treat the information that is contained in the mandatory fields: Name, phone and email; all the personal data you enter and provide us; as well as the IP and browser used. Definitely, all that information that you transfer us personally, or through your browser and your social profile. Such information is not immovable, but it may be modified in the way it deems appropriate.
Another channel for obtaining information is through Cookies, through which we can know its location, the type of browser used, the operating system and the WEB navigation settings. They allow us to know how, when and where you use our page. For more information, visit our Cookies Policy.
In accordance with the EU Regulation on data protection, all the data that you provide through the WEB, as a consequence of your browsing, request, publication, searches and derived identifying data, in your case, of linking your registration on our Website, will be collected in a file whose responsible is PENTABRAND.
Then, we inform you that PENTABRAND Obtain and use the IP data and other identifiers provided by the device from which you browse our WEB, for a correct operation of the tools of the same, being the data incorporated in the aforementioned file owned by PENTABRAND, as "Personal Data".
BY WHAT MEANS DO WE OBTAIN PERSONAL INFORMATION? WHAT KIND OF INFORMATION DO WE PROCESS?
In order to provide you with transparent information, then the means through which we can obtain information will be detailed:
- When you visit the WEB, we get information, through cookies and other data storage programs, that allows us to know your interests and needs as a user.
- Also when you interact on the WEB or link to our portals through other tools or social networks, blog or other similar pages.
- When you use any of our electronic communication services, send us an email or use our messaging services (“¿I can help you with something?”).
- In some case, when, get in touch with us through the telephone customer service services.
We go on to specifically break down the information that can be obtained and processed by PENTABRAND:
A) Technical information:
Within this category, all information about your device and Internet connection is included: the operating system you use, the version of your browser, the IP address, cookies and other identifiers. All this is stored using registration tools, with the sole purpose of improving our services based on all users (interests and needs), in order to guarantee an effective service and as tight as possible.
B) usage information:
It contains all the information related to the use that users make of our services, what includes: network activity, visits to our portals and links, in order to prevent fraud and provide personalized attention (recommendations and advertising, prior authorization) of each user.
C) Location information:
Through your IP address, we have the possibility to make a rough estimate of your location, with the aim of showing you indirectly (through the Web) content, offers or recommendations of your interest.
D) Storage information:
Information collected by the various technologies that we use to recognize you as a user of our WEB, so you don't have to fill in all the fields every time you want to request or publish a service. See more information in the Cookies Policy.
All this information, including personal data provided by the user, are used by the owner of the WEB for the following purposes:
- For the management and administration of our services.
- Know your interests and needs.
- Customize the tools and functionalities of the page.
- Improve the services provided.
- Guarantee the optimal functioning of the WEB.
- Provide, in case of express request of the consumer: offers, promotions and recommendations of a personalized nature and on individualized products.
- Attend to your inquiries, needs and requests.
- Comply with our legal obligations and avoid fraud and inappropriate use.
- Send you technical notices, updates, security alerts and support messages.
Definitely, know that all the information referenced above, It serves as a support to attend in the most individual and effective way the needs and interests that we detect through your movements on the WEB; to improve the services provided; provide effective care; do a market analysis and limit all this to the current legislation of the moment.
HOW DOES EACH TREATMENT WORK?
In this section it is intended to make an individual analysis of each information processing. In this sense:
A) Request or be interested in a service through the contact form, "I can help you with something?”:
The WEB allows two ways of contact in order to be interested in the services it provides PENTABRAND, request a product, start an order, ask for information, etc. These pathways are: the contact telephone number that appears on the right hand side of the main page and the contact form “Can I help you with something?”.
B) Prevention of abuse and fraud:
C) Third party data:
D) Minimum age of the user:
You can only use our services if you are of legal age. In accordance with articles 314 Y 323 of the Civil Code minors, except for those who have obtained emancipation, they will not be able to enter into contracts and to do so, these would be radically null, Unless expressly authorized by parents or legal guardians.
WHAT IS THE PERIOD OF CONSERVATION OF THE DATA?
Your data will be kept for the duration of the contractual and commercial relationship with us; until you request its deletion; or for the time necessary to comply with legal obligations.
The Owner informs that, as a data storage service provider and by virtue of the provisions of the Law 34/2002 from 11 July of Services of the Information Society and Electronic Commerce (LSSI), retained for a maximum period of 12 months of the essential information to identify the origin of the hosted data and the moment when the service was started. The retention of these data does not affect the secrecy of communications and they may only be used in the framework of a criminal investigation or for the safeguarding of public safety., making himself available to the judges and / or courts or the Ministry that requires them. The communication of data to the State Forces and Bodies will be made by virtue of the provisions of the regulations on personal data protection..
WHAT IS THE LEGITIMATION FOR THE PROCESSING OF THE DATA?
The legal basis for the treatment of your data lies in:
The performance of a contract with PENTABRAND in relation to the following purposes: (i) instant messaging service; (ii) telephone contact, (iii) management of our services, including reminders, technical notices, updates, security alerts and support messages, among others.
In the user's consent in relation to the purposes 1 a 7 indicated in the previous section.
The legitimate interest of the controller for the purpose 8, It consists of protecting the WEB users from abuse and fraud in the use of our services
Compliance with applicable legal obligations for the purpose indicated in the purpose 9 it is necessary for the fulfillment of legal obligations.
WHO ARE THE RECIPIENTS?
Your personal data may be known by those providers that provide services to PENTABRAND. Likewise, may be transferred to the competent authorities in cases where there is a legal obligation.
WHAT ARE YOUR RIGHTS AS A USER AND HOW CAN YOU EXERCISE THEM?
In the condition of consumer and user who holds, anytime, you can exercise your rights. These are:
You have the right to obtain confirmation as to whether in PENTABRAND we are treating certain personal data that concerns you.
Likewise, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, in your case, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, You may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.
further, in specific cases and for reasons related to your particular situation, You may object to the processing of your data. PENTABRAND will stop processing your data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
Equally, you can exercise the right to data portability, as well as withdraw the consents provided at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
If you wish to make use of any of your rights, you can contact us by email or phone number, both indicated in section number 1 IDENTITY OF THE RESPONSIBLE. Alternatively, You can also contact us by postal mail at the address referred to in the same section, indicating in the envelope "DATA PROTECTION". Remember to provide as much information as possible about your request: Name, surnames, email address and subject.
By last, We inform you that you can contact the Spanish Data Protection Agency and other competent public bodies for any claim arising from the processing of your personal data.
WITH WHOM DO WE SHARE YOUR DATA?
We guarantee the confidentiality of personal data, without prejudice to the right that we reserve to be able to disclose data and any information that is in our possession or that we have access through our systems, to the competent public authorities (administrative and judicial), if required for it, in accordance with the applicable legal provisions. The purpose of this requirement lies in the prevention of abuse or fraudulent activities of the services or the WEB.
HOW SHOULD THE USE OF THE DATA BE? TRUE AND RESPONSIBLE:
As a consumer and user, you have the duty to guarantee the quality of the information requested and provided., this is, that the information is real, truthful, updated and own (no from third parties). So, is solely responsible for the accuracy and quality of your data.
PENTABRAND reserves the right to verify such information, being able to resort to an official accrediting document and, in your case, deactivate your WEB services.
We inform you that we comply with our obligation, guaranteeing the security and confidentiality of the data and personal information that the user sends us, through technical means to avoid its loss, misuse or unauthorized access. Likewise, We undertake to notify you immediately if any of these events should occur.
In the event of any breach of security of PERSONAL DATA how, for example, theft or improper access to them, The Spanish Agency for Data Protection will be notified within 72 hours about such security breaches, including all the information necessary to clarify the facts that would have given rise to improper access to personal data.
It is also reported that interested parties may direct their claims in this area to the Data Protection Authorities, if they think there is a problem with the way their data is being handled.
In application of the LSSI, PENTABRAND will not send advertising or promotional communications by email or other equivalent electronic means of communication that have not previously been requested or expressly authorized by the recipients of the same.